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Umiker's Management Skills for the New Health Care Supervisor

  • Buy nowSixth edition
    ISBN: 9781449688851
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    Sixth edition
    ISBN: 9781449688851


Today’s healthcare supervisors are continually faced with smaller budgets, fewer workers, and greater responsibilities. The sixth edition of Umiker’s Management Skills for the New Health Care Supervisor continues to provide valuable information for future healthcare managers and supervisors who must address these challenges daily.

Written primarily for those who have little to no management training, Umiker’s offers practical suggestions for improving effectiveness, both as a supervisor and as an organization. Ideal for students in undergraduate, community, and career college programs, author Charles R. McConnell maintains Dr. William Umiker’s clear, jargon-free writing style.

Key New Features:

    New “Key Terms” section added to each chapter.
    New and expanded information on current topics such as interviewing and employee selection, credentialing, cultural diversity, disciplinary action, HIPAA, managed care, grant writing, and more.
    Improved case studies, exercises, and end-of-chapter questions.
    Comprehensive and updated instructor resources, including an Instructor’s Manual, PowerPoint lecture outlines, and Test Bank.

Table of Contents:

About the Author 
  Part  I  Fundamentals for the Supervisor
    Chapter  1  Do You Really Want to be a Supervisor?
    Chapter  2  Customer Service
    Chapter  3  Basic Management Functions
    Chapter  4  Reengineering, Mergers, and the Supervisor
    Chapter  5  Position Descriptions and Performance Standards
    Chapter  6  Policies and Policy-Making
    Chapter  7  The Supervisor’s Legal Environment
    Chapter  8  Personnel Recruitment
    Chapter  9  Interviewing and Employee Selection
    Chapter  10  Orientation and Training of New Employees
    Chapter  11  Team Leadership
    Chapter  12  Safety and Workplace Violence
  Part  II  Leading People
    Chapter  13  Leaders and Managers
    Chapter  14  Coaching and Counseling
    Chapter  15  Motivation, Reward, and Recognition
    Chapter  16  Performance Feedback
    Chapter  17  Disciplining: Correction of Behavior
    Chapter  18  Cultural Diversity: Managing the Changing Workforce
    Chapter  19  Conflict and Confrontation
    Chapter  20  Employees with Problems
    Chapter  21  Managing Difficult Employees
    Chapter  22  Complaints, Grievances, and Appeals
    Chapter  23  Personnel Retention
    Chapter  24  Privacy and Confidentiality, Employees and Clients
  Part  III  Health Care Cost Control
    Chapter  25  Managed Care
    Chapter  26  Budgets and Cost Control
  Part  IV  Developing Employees
    Chapter  27  Change as a Way of Life
    Chapter  28  Staff Development
    Chapter  29  Delegation and Empowerment
  Part  V  Special Supervisory Skills
    Chapter  30  Spoken Communication
    Chapter  31  Written Communication
    Chapter  32  Holding Effective Meetings
    Chapter  33  Decision-Making and Problem Solving
    Chapter  34  Time Management
  Part  VI  The Supervisor’s Continuing Development
    Chapter  35  Coping with Stress and Burnout
    Chapter  36  The Supervisor’s Career Development
    Chapter  37  Politics, Networks, and the Supervisor’s Future

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